Frequently Asked Questions

You have a few choices. You can schedule your first (Intake) appointment online by clicking HERE. (This will allow you to pick a time for your first visit and access paperwork that needs to be filled out prior to your first visit.) OR you can click HERE to schedule a FREE 15-minute video or phone consultation. Finally, if you prefer, you can call 817-458-8393 and leave a voicemail, and I will call you back to answer any questions you may have about the counseling process. You may also e-mail me at jennifer@lost-found-counseling.com with your questions and availability, and I will get back with you, via e-mail or phone.

I will go over your Intake paperwork with you that you have filled out before your first visit, find out what brings you to counseling, work with you to create goals you would like to accomplish through counseling, and answer any questions you may have.

We will spend the first few sessions exploring the history of your problems and getting to know one another and your preferences for how you would like to work on your counseling goals. Some clients prefer traditional talk therapy; others prefer more body-based or activity-based work together (Brainspotting, creating art, using sandtray therapy). Most of my clients prefer a combination of these two approaches as they become more comfortable in therapy. After I understand your preferences, we will create a tentative therapy plan for you that can be adapted at any time.

The length of counseling varies according to how many goals you have, the history of the problems that you would like to work on, etc. We will work together to establish a plan that is comfortable for you and fits your schedule, budget, and pace with which you would like to work etc. I will give you a tentative estimate of what therapy will cost for you based on the information you give me. We will update this periodically, as progress is made. True lasting change, of course, takes time and because of this, it is important to set your expectations to be satisfied with progress through baby steps. To make the most of therapy, I will often encourage you to do simple homework assignments between sessions to apply what you are learning.

Sessions are 50 minutes long.

Yes.* You have the option of attending counseling sessions in person or virtually. (However, I do require that you attend the Initial Intake session in person.) I use a secure platform called Doxy.me and ask that you find a place where you can meet privately and without distraction.

*Clients must reside in Texas.

Yes, all communication is confidential, and your permission is necessary to release any information to outside persons— except for the limitations required by the laws of the state of Texas. Exceptions to confidentiality include the following a) You disclose or there is reasonable suspicion of incidents of abuse/neglect of a child, elderly, or disabled person; b) It is determined that you are a danger to yourself or someone else; c) The court orders the disclosure of client information; d) You make a request in writing, directing your counselor to give a specified individual or agency information; e) Collaboration with staff within this office ; f) You disclose inappropriate behavior by another mental health professional. Finally, if I encounter you in public, I will maintain your confidentiality by acknowledging you only if you approach first. Regarding digital communication, while I take all reasonable precautions to ensure your privacy and confidentiality, this cannot be guaranteed when using e-mail, text messages, and voicemail to communicate. You will be responsible for updating your client portal to change your preferences or to communicate securely through the client messaging portal.

You can cancel up to 24 business hours before your appointment. After that window, if you cancel for any reason, you are still charged for your session as if you were there.

No, but I can provide you with monthly receipts, if requested, for possible reimbursement by your insurance company.

Benefits include protection from having a mental health diagnosis follow you permanently on your health record, flexibility in therapy (no insurance restrictions of specific techniques that are covered for treatment), and clear and straightforward payment information.

I am trained as a Licensed Professional Counselor (licensed by the state of Texas to provide therapy), and I received my Masters of Arts in Counseling from a Christian seminary. Practically speaking, what this means is that I have been trained in professional counseling theory and techniques, which I provide to all clients. However, some of my clients additionally wish to talk about their faith in session and explore how this relates to their current and past struggles. For these clients, I am more than happy to explore these issues, at the depth that is requested. Finally, I incorporate faith with therapeutic tools that are compatible with the Christian faith. It is up to each client IF and HOW we incorporate faith directly in session.

*You may contact the Texas BHEC (Behavioral Health Executive Council) to inquire about licensure or professional standards at https://bhec.texas.gov/contact-us/

*You may request a copy of your mental health records from your therapist in writing. Records will be provided within two weeks and in accordance with Texas law and privacy regulations.

*You may file a complaint regarding mental health services, if you wish to do so, with https://www.texasattorneygeneral.gov/consumer-protection

For those with a financial need, I partner with local churches to provide professional counseling at a reduced rate on a temporary basis. One of the churches with whom I partner does not require clients to attend services there or be a member at this church. To find out more about this option, please click here.